Frequently Asked Questions

FAQ

 

Bubble Tea Machines

 

How can I buy a bubble tea machine?

You can purchase directly from our website with a credit card or PayPal.

Bubble Tea Machines

 

How much is shipping?

Shipping is free to the US, Canada, Australia and most of Asia!

Shipping to other countries is $100.00

 

How long does shipping take?

We ship our packages fully insured with EMS (airmail) and you will receive a USPS tracking number.

You will usually receive your machine in about 2 weeks.

 

What happens if a machine is damaged during shipping?

All of our machines are fully insured.

 

What is UL Certification?

UL Certification is used in the USA for electrical equipment compliance.

You can read more about it here:

UL or CE Certification

 

Is there a warranty?

Yes, there is a 90 day manufacturer warranty.

 

What happens if a machine stops working?

99% of problems have a simple solution.  We have an operation manual with trouble shooting and we also offer  video support to get your machine working again.

 

What is error E07?

This is the most common error.  All you need to do is push in or turn the red safety switch.

Watch the video here:

How to Fix Error E07

 

General Questions

 

Do you offer bubble tea training?

Right now we do not offer bubble tea training.  But we do have a free course on how to open a bubble tea shop, please click here to receive our wholesale catalog and information.

How to Open a Bubble Tea Shop

 

Do you offer wholesale products?

Yes, you can receive our catalog here:

Wholesale Bubble Tea Products

 

Do you have custom cups and sealer film?

Yes!  Please click here for more info:

Custom Cups and Sealer Film

 

Where are you located?

We have a warehouse in California where we ship our ingredients and supplies.

Bubble tea machines are all shipped from Taiwan(where they are made) so we can give you the lowest price.

 

Click here to contact us here with any other questions!