Frequently Asked Questions

Frequently Asked Questions

 

Bubble Tea Machines

 

How do I fix my bubble tea machines?

Our bubble tea machines are covered by a one year warranty.  With proper cleaning and maintenance, your machine should last for many years.  If you experience any problems with your machine, please first download our error guides to try to solve the problem.  Most problems have a simple solution and can be fixed in 5 minutes or less.  If you are still having problems with your machine, please take a short 10 second video of your problem and send it to us so we can help you fix it.

How to Fix Your Bubble Tea Machines

 

What size sealer machine do I need?

There are a few different types of sealers to choose from and the most important factor is the top diameter of the cups that you’ll use.
Most Paper Cups are 90mm, most PP Cups are 95mmand most PET Cups are 98mm

95mm is the standard diameter of PP bubble tea cups and the diameter will be the same no matter if you’re using 12oz, 16oz, or 24oz cups.

If you’re not sure which type of sealer machine you need, contact us today and we’ll help you figure it out!

Contact Us Here

 

How can I order a bubble tea machine?

You can purchase directly from our website with a credit card or PayPal.

Bubble Tea Machines

 

How much is shipping?

Shipping is free to the US, Canada, Australia and most of Asia!

Shipping to other countries is $100.00

 

How long does shipping take?

We ship our packages fully insured and you will receive a USPS tracking number.

You will usually receive your machine in about 1 week.  Custom machines will take about 2 weeks.

 

What happens if a machine is damaged during shipping?

All of our machines are fully insured, please contact us and we will help you file an insurance claim.

 

What is UL Certification?

UL Certification is used in the USA for electrical equipment compliance.

You can read more about it here:

UL or CE Certification

 

Is there a warranty?

Yes, most of our bubble tea machines have a 1 year manufacturer’s warranty.

We will also provide Video Support for you after you purchase a machine.

Warranty Information

 

What happens if a machine stops working?

99% of problems have a simple solution.  We have an operation manual with trouble shooting and we also offer Video Support to get your machine working again.

Our bubble tea machines are covered by a one year warranty.  With proper cleaning and maintenance, your machine should last for many years.  If you experience any problems with your machine, please first download our error guides to try to solve the problem.  Most problems have a simple solution and can be fixed in 5 minutes or less.  If you are still having problems with your machine, please take a short 10 second video of your problem and send it to us so we can help you fix it.

How to Fix Your Bubble Tea Machines

 

What is error E07?

This is the most common error.  All you need to do is push in or turn the red safety switch.

Watch the video here:

How to Fix Error E07

 

General Questions

 

Do you offer bubble tea training?

Our Bubble Tea Training Video is FREE with any Bubble Tea Machine Order!
Learn how to brew tea leaves, make tapioca pearls (boba) and make popular drinks like taro bubble tea.

Bubble Tea Training VIdeo

 

Do you offer wholesale products?

We have exported to countries throughout the world and offer wholesale products directly from Taiwan.

Purchasing wholesale bubble tea products directly from Taiwan is the cheapest way to get your bubble tea products.  Whether you are opening a new store or already have a store up and running, being able to get your products directly from the source is the most economical way to run your business.

Taiwan Direct Wholesale Bubble Tea Products

 

Do you have custom cups and sealer film?

Yes!  Please click here for more info:

Custom Cups and Sealer Film

 

Where are you located?

BUBBLETEAOLOGY is registered in the US and we also have an office in Taiwan.

Bubble tea machines are all shipped from Taiwan(where they are made) so we can give you the lowest price.

 

Still have a question?  

Contact us with the form below!