Frequently Asked Questions

Frequently Asked Questions


Bubble Tea Machines


How can I buy a bubble tea machine?

You can purchase directly from our website with a credit card or PayPal.

Bubble Tea Machines


How much is shipping?

Shipping is free to the US, Canada, Australia and most of Asia!

Shipping to other countries is $100.00


How long does shipping take?

We ship our packages fully insured and you will receive a USPS tracking number.

You will usually receive your machine in about 1 week.  Custom machines will take about 2 weeks.


What happens if a machine is damaged during shipping?

All of our machines are fully insured.


What is UL Certification?

UL Certification is used in the USA for electrical equipment compliance.

You can read more about it here:

UL or CE Certification


Is there a warranty?

Yes, most of our bubble tea machines have a 1 year manufacturer’s warranty.

We will also provide Video Support for you after you purchase a machine.


What happens if a machine stops working?

99% of problems have a simple solution.  We have an operation manual with trouble shooting and we also offer Video Support to get your machine working again.


What is error E07?

This is the most common error.  All you need to do is push in or turn the red safety switch.

Watch the video here:

How to Fix Error E07


General Questions


Do you offer bubble tea training?

Our Bubble Tea Training Video is FREE with any Bubble Tea Machine Order!
Learn how to brew tea leaves, make tapioca pearls (boba) and make popular drinks like taro bubble tea.

How to Open a Bubble Tea Shop


Do you offer wholesale products?

We have exported to countries throughout the world and offer wholesale products directly from Taiwan.

Purchasing wholesale bubble tea products directly from Taiwan is the cheapest way to get your bubble tea products.  Whether you are opening a new store or already have a store up and running, being able to get your products directly from the source is the most economical way to run your business.

Taiwan Direct Wholesale Bubble Tea Products


Do you have custom cups and sealer film?

Yes!  Please click here for more info:

Custom Cups and Sealer Film


Where are you located?

BUBBLETEAOLOGY, INC. is registered in the US and we also have an office in Taiwan.

Bubble tea machines are all shipped from Taiwan(where they are made) so we can give you the lowest price.


Still have a question?  

Contact us with the form below!