Frequently Asked Questions about Bubble Tea Machines

Our Frequently Asked Questions page is a great resource for anyone looking to learn more about Bubble Tea or our products. On this page, you’ll find answers to some of the most common questions. This page is a great starting point for anyone looking to get started in the world of Bubble Tea, and we’re always here to answer any other questions you may have.

Thanks for choosing BubbleTeaology!

 

Is there sales tax?

We ship directly from our warehouse in Taiwan so there isn’t any sales tax!

 

How much is shipping?

Bubble Tea Machines have Free Shipping to the US and Canada!

Shipping to other countries is usually $50.00-100.00 USD

 

How long does shipping take?

Most of our machines are in stock and will be shipped within two business days.   We ship the machines using DHL Express, which takes 3-5 business days, so you will usually receive your machine in about one week.

Custom machines will take about 2-3 weeks for production and one week for shipping.

We test all of the machines before shipping and ship our Bubble Tea Machine packages fully insured, and you will receive a DHL Tracking Number.

 

How do I fix my bubble tea machines?

Our bubble tea machines are covered by a one-year warranty.  With proper cleaning and maintenance, your machine should last for many years.  If you experience any problems with your machine, please first download our error guides to try to solve the problem.  Most problems have a simple solution and can be fixed in 5 minutes or less.  If you are still having problems with your machine, please take a short 10-second video of your problem and send it to us so we can help you fix it.

 

You can download Machine Manuals and Error Guides Here:

How to Fix Your Bubble Tea Machines

 

How many volts/watts/amps are your machines?

Our standard machines are 110v and work with US Outlets.  We can make our machines with 220v if needed.

For more information, download our spec sheets here.

 

What forms of payment do you accept?

All of our prices are in USD, and you can order a Bubble Tea Machine with a Credit Card or PayPal directly from our website.

For Custom Cups and Film and Wholesale Orders, a bank transfer is our preferred form of payment.  You can use a free transfer option like Quick Pay or Zelle and we also have both US Business Checking and a Taiwan Bank Account available for transfers.

Order Bubble Tea Machines Here!

 

Do you offer to finance?

You can use PayPal Credit when checking out for financing.

Bubble Tea Machine Financing

 

What size sealer machine do I need?

There are a few different types of sealers to choose from, and the most important factor is the top diameter of the cups that you’ll use.

Most Paper Cups are 90mm, most PP Cups are 95mm, and most PET Cups are 98mm.

95mm is the standard diameter of PP bubble tea cups, and the diameter will be the same no matter if you’re using 12oz, 16oz, or 24oz cups.

If you’re not sure which type of sealer machine you need, contact us today, and we’ll help you figure it out!

Contact Us Here

 

How can I order a bubble tea machine?

You can purchase directly from our website with a credit card or PayPal.

Bubble Tea Machines

 

Custom Products are shipped by sea freight (CIF Shipping).

CIF means Cost of Insurance and Freight. CIF covers the local fees in Taiwan, necessary export documents and
loading costs onto the ship as well as the sea freight to the nearest sea port.

Your company will then be responsible for the  import fees and the final trucking fees to
your final destination.

We have local import coordinators you can use to help you will this process.

 

What happens if a machine is damaged during shipping?

All of our machines are fully insured, please contact us, and we will help you file an insurance claim.

 

What is UL or UL EPH Certification?

UL Certification is used in the USA for electrical equipment compliance.

You can read more about it here:

UL or CE Certification

 

Is there a warranty?

Yes, most of our bubble tea machines have a 1-year manufacturer’s warranty.

We will also provide Video Support for you after you purchase a machine.

Warranty Information

 

What happens if a machine stops working?

99% of problems have a simple solution.  We have an operation manual with troubleshooting and we also offer Video Support to get your machine working again.

Our bubble tea machines are covered by a one-year warranty.  With proper cleaning and maintenance, your machine should last for many years.  If you experience any problems with your machine, please first download our error guides to try to solve the problem.  Most problems have a simple solution and can be fixed in 5 minutes or less.  If you are still having problems with your machine, please take a short 10-second video of your problem and send it to us so we can help you fix it.

How to Fix Your Bubble Tea Machines

 

What is error E07?

This is the most common error.  All you need to do is push in or turn the red safety switch.

Watch the video here:

How to Fix Error E07

 

Frequently Asked Questions – General Questions

 

Do you offer bubble tea training?

Our Bubble Tea Training Video is FREE with any Bubble Tea Machine Order!
Learn how to brew tea leaves, make tapioca pearls (boba) and make popular drinks like taro bubble tea.

Bubble Tea Training Video

 

Do you have custom cups and sealer film?

Yes!  Please click here for more info:

Custom Cups and Sealer Film

 

Do you have wholesale ingredients and supplies?

Yes, we supply Wholesale Products.

 

Where are you located?

BubbleTeaology is a registered US company with an office in Taiwan.

We will ship Bubble tea machines from Taiwan to give you the lowest price. (where they are made)

 

Still have questions?

Contact us with the form below!