Return and Shipping Policy

Bubble Tea Machines

All of our Bubble Tea Machines qualify for FREE SHIPPING.

We ship our Bubble Tea Machines directly from Taiwan to the US and other countries around the world.  We only carry top of the line Bubble Tea Machines made in Taiwan by industry leading manufacturers.  We don’t carry cheap knockoffs because we believe that when your business is on the line, quality cannot be sacrificed.

Shipping directly from Taiwan means you get genuine products at a lower price than most Bubble Tea Suppliers can offer.  This is because we only need to ship our products once and don’t need to store them in a warehouse in your home country.

We ship using Registered Air Mail that comes with a USPS or TNT Express tracking number and Fully Insure all packages.

Your machine will arrive in about 10 working days.

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Wholesale Supplies

Our Wholesale Supplies are shipped from California and will usually arrive in 3-5 business days.


 

Returns and Refunds

Cups, Supplies and Ingredients must be returned within 3 days and products must be unopened, used or damaged.  A 20% restocking fee applies to returned products and the buyer is responsible for shipping.

If you are missing any items, please inform us within 2 business days.

14 Day Return Policy on Bubble Tea Machines.

Due to the weight of the products, returned products are subject to a 20% restocking fee, buyer is also responsible for the shipping.

Cancelled orders are subject to a 5% processing fee.

All of our products are tested to make sure they’re working before they are shipped to you.

We are not responsible for any import taxes that your country may have.


 

Warranty Info

Bubble Tea Machines come with a 90 Day Manufacturer Warranty.

Please maintain your sealing machines as per the instructions in the operation manual.

99% of problems can be fixed simply by diagnosing the error code.  Due to the lack of Bubble Tea Machine repairmen in the US, we will provide video repairs and diagnostics to get your machine working again!

Please contact us with any questions or concerns.